Cargo Customer Satisfaction Survey
Ethiopian Customer Satisfaction Survey Questionnaire-Export
Dear Valued Customer

In our continuous effort to ensure the service we offer meets your requirement, we kindly request you to take a few minutes of your time and give us your opinion on the service you got from Ethiopian cargo by completing this questionnaire.
Please put a mark in the circles for your replies.

Personal Information
Freight Information

Export Service


Why did you choose Ethiopian Airlines? (Maximum three reasons)?








How did you make a reservation?



Reservation desk Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied you were with the promptness and efficiency of the telephone/e-mail service?
How satisfied you were with the flight date, frequency and capacity preference availability?
How satisfied you were with the friendliness and efficiency of the staff at the reservation desk?
Cargo Acceptance desk? Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied you were with the friendliness and Courtesy of the staff at the cargo acceptance desk?
How satisfied were you with the promptness & efficiency of the service at the Cargo Acceptance desk?
Air Way Bill Issuance Desk? Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied you were with the queue management and the waiting time at the export counter?
How satisfied you were with the friendliness, courtesy and efficiency of staff at the counter?
How satisfied you were with the promptness and efficiency of the telephone/e-mail service?
How satisfied were you with the promptness & efficiency of the service delivered to you at the counter?
Please list out some of the strengths and/or weaknesses you have observed so far on ET Cargo Services and possible recommendations for improvement.


Ethiopian Customer Satisfaction Survey Questionnaire-Transit Service
Dear Valued Customer

In our continuous effort to ensure the service we offer meets your requirement, We kindly request you to take a few minutes of your time and give us your opinion on the service you got from Ethiopian cargo & Logistics Services by completing this questionnaire.
Please put a mark in the circles for your replies.

Personal details & Freight Information


Freight Information:

Transit Service


Why did you choose Ethiopian Airlines Cargo & Logistics Services? (Maximum three reasons)








Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied you were with the service given by Cargo Import section?
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the timeliness and accuracy of the information communicated?
How satisfied were you with the cargo uplifting as per the booking?
How satisfied were you with the proper handling of cargo document along with the shipment?
How satisfied were you with the initiative to suggest solution to irregularities and alert you about the solutions?
How do you rate the overall service rendered by Ethiopian Cargo Transit Handling section?
Please list out some of the strengths or weaknesses you have observed so far from ET-Cargo and possible recommendations for improvement.