Claim Procedures

Ethiopian Airlines General Information on Cargo Claims
Please send a written claim to the Airline, Cargo General Sales Agent (GSA) or Cargo Handling Agent (GHA) together with the following documents. View the contact details here
  • Original Air Waybill / Original Courier Bag Voucher
  • Original Delivery Receipt / Release Order
  • Original Purchase Receipts / Invoices
  • Packing List
  • Cargo Irregularity Report
  • Short-landed Cargo Certificate
  • Letter of Claim with List of Items and Prices
  • Name and address of Insurers if separate Insurance was arranged
Applicable Liability Regimes on Cargo Claims
Ethiopian Airlines legal liability for cargo is subject to the General Conditions of Carriage for Cargo. The following conventions also apply for international carriage:
  • Warsaw Convention 1929
  • Warsaw Convention as amended by The Hague on 28th September 1955
  • Warsaw Convention as amended by additional Protocol No. 1 of Montreal 1975
  • Warsaw Convention as amended at The Hague 1955 and by Protocol No. 4 of Montreal 1975
  • Montreal Convention 1999 (MC99).
For domestic carriage in Ethiopia, local laws apply, usually identical to Warsaw Convention provisions. View contact details here.

Please find a claim form at this link (Click)