MFA Survey for Cargo Market Distribution & Promotion(DEC-2020)

We value your feedback & comments
This Survey will help us to monitor and improve the level of service we provide to our customers

It is our pleasure to serve you best. As part of our continuous process improvement on our services, we request a few minutes of your precious time to complete the below questionnaire on our service regarding cargo agency (GSA & CSA) management.

We thank you for your time and appreciate your feedback!

Please fill out this field
1 How satisfied are you with our GSA or CSA appointing and agreement signing process ?
2 How do you rate the GSA/CSA performance evaluation process ?
3 How do you rate our agreement renewal process?
How happy are you with the speed and efficiency of our communication via (e-mail, telephone, postal and in person) Specific to GSA/CSA administration section not over all cargo services?
5 How satisfied are you with our on time reply to your cargo related promotional material requests ?
6 How satisfied are you with our promotional material in hard or soft copies( flyer,brochure,posters, banners, etc.), cargo video, etc. delivery and assistance ?
7 How do you rate your overall satisfaction of with our (GSA administration and promotions)service ?
8 What do you feel we are not doing well which needs improvement as your service provider?
9 Any Recommendations