It is a written complaint made by a customer to Ethiopian Cargo, regarding the mishandling of the cargo - where damage, pilferage, delay or loss has occurred.
Based on the Warsaw or Montreal Convention (whichever applies), it defines the responsibilities of the contracted party in the air transport of international freight, the limitations to claim from the moment in which the merchandise arrives at its destination are:
Claims presented beyond these time limits will not be accepted by Ethiopian Cargo.
If you wish to inform us about any problem with your cargo - without having the exact total value of the loss, or enough details and back up - you must notify the Airline within the time limits established.
The formal claim must be presented by the Agent, Shipper or consignee that appears on the Master Air Waybill. If the consignee's Agent or any third party - like recovery agents or an insurance company wants to submit the claim - they must submit Letter of Subrogation/Subrogations Rights from the contracted parties on the Master Air Waybill along with all the documents.
We transport cargo to an extensive network of more than 90+ destinations using both freighters and passenger flights.
For more information contact your nearest cargo GSA office or contact our Global cargo reservation office .
We provide air cargo shipment to your desired destinations via interline agreement with more than 75 other carriers.
Please contact your local Ethiopian airlines general sales agent or call our cargo revenue management and price office.
Please find the detail information required on the below link to transport medicine, food, human remains, ordinary, functional, medicated cosmetics,raw material for cosmetics and detergents from ETHIOPIAN FOOD, MEDICINE AND HEALTH CARE ADMINSTRATION AND CONTROL AUTHORITY.Import & Export Requirment(Click)