Ethiopian Introduces New Telephone Numbers For Its Global Call Center

Ethiopian has changed the telephone number of its Call Center and introduced new telephone numbers for its local and international customers.

Accordingly, the previous telephone number is not in use anymore and has been replaced by a new four digit number (6787) to be  used within Ethiopia. Ethio-telecom standard rates shall apply while using this number.

Likewise, international customers have the option of using the new number (+251-116-179-900) in addition to the toll-free number at their respective country. It is to be noted that service providers’ rates may apply while using this number.

                                   phone1.jpg phone2.jpg

DHL-Ethiopian Airlines Logistics S.C

Ethiopian Airlines and DHL Global forwarding signed a contract in July 2018, to established a joint Venture Company called DHL-Ethiopian Airlines Logistics services S.C.

The Company has now become operational as of May 2019, basing its head quarter in Ethiopian Airlines Cargo Terminal. The Company already opened offices in Hawassa and Bole Lemi Industrial parks to facilitate the exporters logistics service requirements, and soon will also open offices in Mojo Port.

The Company aims to play vital role in upgrading the logistics sector of the country by bringing the global logistics services best practises, standards and competitiveness of DHL. It works towards improving the logistics sector performance index, and enhance trade competitiveness, attract more direct foreign investment to Ethiopia.

The services scope includes: -


  1. Air Freight forwarding services
  • Provide multimodal logistics services for export, particularly for export-based manufacturing enterprises in Industrial parks.
  • Consolidation of both export and import shipment for air transport
  • Customs Clearing and door to door delivery services
  1. Ocean Freight services
  • Transportation of full container load (FCL)-with loading directly by the shipper and direct delivery to consignee
  • Transportation of less than container load-LCL with consolidation to ensure reduced cost and meeting deadlines, etc
  • Container Management -managing customers contacts with shipping lines, manage bookings and delivery of orders
  1. Surface/Trucking services
  • From Industrial parks to Mojo, Djibouti ports, and airports, and vis versa for imported goods
  1. Temperature Control Logistics
  • Air freight/ocean freight and surface transport
  • Quality and compliance
  • Visibility & monitoring

More value proposition to work on: -


Office Contacts



+251 (0) 94745517

29 April , 2019
Ethiopian Cargo Launches Services to Libreville
Ethiopian Cargo & Logistic Services has started one time a week dedicated cargo flight to/from Libreville as of April 29, 2019. The newly launched service comes as an addition to the current daily passenger flight to Gabon. The dedicated cargo flight is expected to facilitate the trade between Gabon and Ethiopia as well as developing the potential of Gabon to Ethiopian destinations in the rest of the world through connection via Addis Ababa which hosts one of the biggest cargo terminals in the world. The launch of the cargo service was marked with colourful cocktail celebration attended by business partners, government stakeholders and other invited guests. The event was organized in collaboration with ATC-Cargo General Sales Agent in Paris and COREX- Cargo Sales Agent in Libreville.

16 October, 2016
Prohibition of Samsung Galaxy Note 7 on ALL Ethiopian Airlines flights

Dear Customers,

 In view of the ban of the Galaxy Note 7 device by the US Department of Transportation, Ethiopian Airlines would like to inform customers that the Galaxy Note 7 smartphone will be prohibited from being brought on board all our flights on person, in carry-on baggage or checked-in baggage with effect from 20 October, 2016.”

As per the Federal Aviation Administration (FAA) and Department of Transportation (DOT) statement, banning these phones from airlines will inconvenience some passengers, but the safety of all those aboard an aircraft must take priority. Thank you for your attention and understanding!

Yours Sincerely,

Ethiopian Airlines