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Ethiopian Customer Survey Questionnaire
Dear Valued customer

Ethiopian Cargo & Logistics Services would like to serve you with excellence and your feedback towards our service will be of a great asset to make our services even more flawless. Therefore, please take few minutes of your valued time to complete this questionnaire. We are grateful for taking up your precious time to fill the questionnaire.

Personal Information
Please choose salutaion
Please provide Your Full Name.
Please provide Your Email Address.
Freight Information
Please provide Your Airway Bill Number
Please provide Your Flight Date
Please provide Your Routing

Export Service

Why did you choose Ethiopian Airlines? (Maximum three reasons)?




How did you make a reservation?



How satisfied were you with the service given at Cargo Export counter/Air way bill issuance desk? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the friendliness and efficiency of staff at the counter?
How satisfied were you with the queue management?
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the waiting time at the export counter?
How satisfied were you with the arrangement and neatness of the office?
How satisfied were you with the service given at Cargo Acceptance desk? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the friendliness and efficiency of the staff at the cargo acceptance?
How satisfied were you with the service given at Reservation desk? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the flight date, frequency and capacity preference availability?
How satisfied were you with the friendliness and efficiency of the staff at the reservation desk?
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the service given by Cargo Transit desk? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the proper handling of cargo document along with the shipment?
How satisfied were you with the cargo uplifting as per the booking (flown as booked)?
How satisfied were you with the performance of immediate connection on transit point?
How satisfied were you with the timeliness and accuracy of the information communicated & the service recovery done by transit office when shipment or document offloaded went missing, damaged or misrouted?

Import Service

How satisfied were you with the service given by Cargo Import section? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the friendliness and efficiency of the agents at the import counter?
How satisfied were you with the queue management?
How satisfied were you with the friendliness and efficiency of the agents at the shipment delivery area?
How satisfied were you with the arrangement and neatness of the office?
How satisfied were you with the timeliness of arrival notification with relevant information?
How satisfied were you with the condition of the shipment at the time of collection?
How satisfied were you with the promptness & efficiency of the telephone/e-mail service?
How satisfied were you with the waiting time for shipment collection?
How satisfied were you with the waiting time for document collection?
How satisfied were you with the overall service given by Ethiopian Cargo? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Not Applicable
How satisfied were you with the consistency of the service?
How satisfied were you with the overall service?
Please list out some of the strengths or weaknesses you have observed so far from ET-Cargo and possible recommendations for improvement.
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